![]() I think putting the above three items in the documentation would help people in the future who are setting up JIRA Service Desk or other JIRA product who are completely new to Atlassian products. The above change that you mentioned in pg_hba.conf needs to be done. When you use the beginning setup wizard, the username and password that you use are the jiradbuser and its associated password that you set - not a Linux or other user account.ģ. Like with the other steps in the tutorial, I would even put a sample commandĬREATE USER jiradbuser WITH PASSWORD ' yourPassword' Ģ. I didn't know if there was something special happening where I did not need a password to be set on this account. Yes, one could infer that a user needs a password, but I was trying to strictly follow the directions. The documentation says nothing about setting a password. jiradbuser does need to have a password set. Is there any way the documentation could be updated? Specifically:ġ. I then typed that new password in the database-setup wizard, and I still got the same error message: Just for kicks, I then set a password on jiradbuser using this command:ĪLTER USER jiradbuser WITH PASSWORD 'thepassword' The directions on that page made no mention of a password being set, so I don't even know which password I should be using. I always get the following error message:įATAL: Ident authentication failed for user "jiradbuser" Password: I've tried our root password and no password at all. That's the point of encrypting the password. But you cannot get the password that generated the encrypted value. If you already know the password, its encrypted value will match. What's stored in the system is an encryption (e.g. It's asking me for the following, and here is what I typed: So, you won't be able to get the original password of the normal user. GRANT ALL PRIVILEGES ON DATABASE jiradb TO jiradbuser We installed and setup PostgreSQL 9.6 according to this:ĬREATE DATABASE jiradb WITH ENCODING 'UNICODE' LC_COLLATE 'C' LC_CTYPE 'C' TEMPLATE template0 We just purchased Service Desk, and we are now at the point of running through the beginning database-setup wizard (SetupDatabase.jspa).
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